Frequently Asked Questions
Everything you need to know about your Ring smart home security experience.
What is the standard shipping timeframe for Ring devices?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. Expedited shipping options are available at checkout.
Do I need a subscription to use my Ring camera?
While basic features like Live View and Motion Alerts are free, a Ring Protect Plan is required to record, save, and share videos. You can subscribe via your account settings at any time.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging within 30 days of the delivery date for a full refund.
Are Ring devices compatible with smart home assistants?
Yes, Ring devices are fully compatible with Amazon Alexa. You can use voice commands to view camera feeds, arm your system, or receive chime notifications on Echo devices.
What kind of warranty comes with my hardware?
Every new Ring device comes with a one-year limited warranty on parts and labor. We also offer lifetime theft protection; if your device is stolen, we will replace it for free.
How do I ensure my device stays powered?
Ring offers various power options including rechargeable battery packs, hardwired connections to existing doorbell wiring, and solar charging panels for outdoor cameras.